Empire Closets Inc

Free In-Home Consultation

718.712.4244

Organize Your Life & Beautify Your Home

E-mail:[email protected]


Frequently asked questions

 Here are a few questions you might be asking.

Why Should I use Empire Closets for my custom storage solution?

We at Empire Closets. make sure that you as the client get the most out of your space. Not only to maximize your space but also to help organize for your everyday hassle. We have a large expansive line of materials and finishes. Our units are built to fit any size or shape in your home.

How long has Empire Closets been around?

Empire Closets was established in 2006. Basing out of Queens and Serving New York City, and Long Island.


Is there a showroom? How do I see your work?

Currently Empire Closets, don't have a show room. Our designers show you pictures of actual work that has been done by Empire Closets. Not of iur unit is stage.

What is the process of getting a custom storage system?

When you contact Empire Closet, we will take all your information. Forward it to one of our designers in the area.

Frist, you will meet eith your specialize design Consultant, who will coolaborate with you to create your custom design to meet with you need, style, and budget. Then they will draw your system and have a detail rendering, to show what your unit will look like. That will be your second meeting. They will also show you our materials and finishes.

Once your designs are to your likeing and are approved, Your custom unit will be manufactured based on the exact measurement of your space, and color you approved. Our office will schedule a convenient installation date.

On Installation day, our professional installers will install your new unit in your home. During that time, they will take care of your area that they arae working in and your home, treating with it care as their own.

How long does the process take?

We at Empire Closets. make sure that you as the client get the most out of your space. Not only to maximize your space but also to help organize for your everyday hassle. We have a large expansive line of materials and finishes. Our units are built to fit any size or shape in your home.

What is a typical price for a Custom build unit?

Our products range in prices, depends on your design, choice of material, finishes, and accessories. Your consultant will work with you to keep within your budget and design a unit that will best work to help you get more organized space.


What type of material do you use?

We carry a wide range of materials. We have melamine, MDF(medium-density fiberboard), wood, High-Gloss, custom stained, and Lacquer.

Other then Closets, do you do any other services?

Yes, we also to Media Center, Offices, Libraries, Pantries, Mudroom, Garages, Wall Units, Wall bed, Radiators Covers, and more. We do not do Granite or Marble countertops. Once your consultant gives you a complimentary design, they will advise you about what you can do.


Do you do doors?

We offer some doors, but don't repair closets doors,or replace hardware (tracks, etc.) Or doors are usually on the units directly, they will advise you what you can do.

Are you locall,y owned or a franchise?

We are locally owned and operated. We are based out of Queens, New York. ll are units are made right here in New York.

Is Empire Closets Licensed, insured and bonded?

Yes, we are licensed, insured and bonded, that complies with the law of New York State.

What do I need to do to Prepare my space of installation?

Before the installation, please remove all your belonging to clear the space where the unit will be built. Our installers will not take that responsibility to do so. If it is not cleared out on the day of the install. Your installation will be rescheduled. You can also paint your space if you like before the installation day.

Can the installers remove my existing closet or cabinets?

Our standard tear out is a shelve and a rod with cleats. If there are larger units and additional item that need to be take apart, your designer will let you know if we can do it. We don't carry any items away. Installers will take it to approve space in your home.

What is your return policy?

Since everything is custom made to fit your space, we do not offer returns


Do you products come wtih warranty?

Yes, there is a three-year limited warranty.

As long as you own the home where our system is installed and as long as those systems remain and have not been tampered with where our installation team places them. Our products are guaranteed, we do not cover normal wear or tear (Fading overtimes, Light and smoke exposure)or if the unit was abused in anyway and components that was manufactured by a third party. Those will have to be replaced.
WRITE A MESSAGE
If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
Full Name
Email
Subject
Submit